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Terms and Conditions

CORO (THE SIXTEEN PRODUCTIONS LIMITED)

Returns policy, terms and conditions

Credit Card Information:

We can process Mastercard, Visa, Visa debit, Maestro and Solo. If ordering from outside the UK, your credit card company will convert the transaction into your own currency.

Security:

We recognise that security is one of the major concerns for the shopper during an online transaction. So we use 'Sage Pay' who use state of the art security tools and techniques to ensure that you are protected against online fraud. Sage Pay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about Sage Pay online security visit the Sage Pay website at www.sagepay.com.

 

Postage charges and dispatch times

Within the UK:

Postage and mailing charges for one single CD are applied at £1.38. For each subsequent CD, add £0.86 to the overall charges. Product will be sent by first class Royal Mail within the UK within seven working days of the order having been received.

Europe: 

Postage and mailing charges for one single CD are applied at £2.53. For each subsequent CD, add £0.85 to the overall charges. Product will be sent by airmail within seven working days of the order having been received.

North America (USA and Canada):

Postage and mailing charges for one single CD are applied at £2.86. For each subsequent CD, add £1.50 to the overall charges. Product will be sent by airmail within seven working days of the order having been received.

Rest of World:

Postage and mailing charges for one single CD are applied at £2.86. For each subsequent CD, add £1.50 to the overall charges. Product will be sent by airmail within seven working days of the order having been received.

Ordering from a non-UK country?

Please be advised that if you're buying online from abroad (outside of the UK) for your personal use it's important to check whether you'll have to pay any tax or duty on top of the advertised purchase price when you receive the goods in your country of residence. The Sixteen Productions Ltd will complete an accurate Customs Declaration form when sending your order.

Download information

Download File sizes:

The digital files that are currently available on this site are as follows: MP3 (320kbs), AAC (256kbps), FLAC (16-bit/44.1kHz or 24-bit/96kHz), ALAC (16-bit/44.1kHz or 24-bit/96kHz). It is our policy to offer the best quality files available which includes offering studio masters for our more recent releases.

Download Metadata:

CORO downloads contain as much additional information (metadata) as possible. This includes digital booklet notes (as a PDF) and, where available, cover artwork (JPEG). Please note, however, that not all media players read all of this information.

Download Expiry:

There is no expiry date on your download, which means you can download your order at any time. Once you close your browser or navigate away from the download screen you can go to your download confirmation email and click on the download link from there.

 

Not Happy?

Money back guarantee:

The Sixteen Productions Ltd., on behalf of CORO operates a money back guarantee that means if you are unhappy with your purchase, you can return it to us in its original condition and we will issue a full refund of the price that you paid for the item(s). 

You must return the goods within 30 days. 

CDs must be unopened and in their original condition. If the CDs are defective in any respect we will accept return of an item that has been opened but it must be accompanied by a written document detailing in what respect you believe it to be deficient.

Delivery charges:

The Sixteen Productions Ltd. will refund any delivery charges if the goods returned are returned due to an error on our part or for defective product. 

How to return an item: 

Please enclose a written document that details the reason for the return together with the delivery note that will have been enclosed with the goods. Carefully and securely wrap the CD(s) and send to:

The Sixteen Productions Ltd.
Osney Lock Boathouse
Osney Lock
Bridge Street

Oxford
OX2 0AX
UK


Download Refund Policy:

Before purchasing a download, the user must ensure that what they are about to order is correct. We regret that we cannot be held responsible for any difficulties that the user might encounter with content they have downloaded that relate to compatibility with the user's software and/or hardware. It is the user's responsibility to ensure that the test files available on the website function properly on their computer before proceeding to purchase downloads.

In the unlikely event that the user encounters problems with content they have downloaded in terms of quality (i.e. the file stops playing after 10 seconds) or if the file is damaged, please contact us at coro@thesixteen.com and we will do our best to correct the situation. If we are unable to correct the fault, a full refund will be offered.

 

Cancelling an Order

Cancelling an order:

Customers are entitled to cancel the purchase of any physical item within seven working days of delivery provided that all items remain unopened, sealed and in good condition. In this instance, please write "contract cancellation" on the reverse side of the delivery note that will be enclosed with your order. Securely package the item and return following instructions in "How to return an item" above.

Important: In order to comply with contract cancellation, the item(s) must be returned to us within seven working days of the items being delivered to you. 

Please note, we regret that we cannot accept cancellations of downloaded items. If your download is faulty we will refund you for your purchase in accordance with our download refund policy (see above).

Your protection:

We recommend that you use a recorded delivery to return items.

Reimbursement:

The Sixteen Productions Ltd will reimburse monies owed via cancellation or returns within ten working days of receipt of returned goods together with the delivery note and reasons for return.

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

name
address
phone number
email address

 

We will never collect sensitive information about you without your explicit consent. 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us. 

We may use your contact details to inform you about other offers but you will be given the chance to refuse any further marketing emails from us if you so wish.

 

Contact Information

CORO can be contacted via coro@thesixteen.com

This website is owned and operated by The Sixteen Productions Ltd.

Trading Office:

The Sixteen Productions Ltd.
Osney Lock Boathouse
Osney Lock
Bridge Street

Oxford
OX2 0AX
UK

 

Registered Office:

Quadrant House
10 Fleet Street
London
EC4Y 1AU
UK

 

Registered Company Number: 4252277

VAT Number: GB 779 1113 17